Hyperautomation & Low-Code

Overview

Automating work that traditional workflows can't reach — robotic process automation (RPA) for systems without APIs, document intelligence to extract data from unstructured files, and the Workflow Data Fabric to unify data across sources. The "automate everything" layer on top of Flow Designer.

Modules in this family

Robotic Process Automation (RPA) — automate legacy/UI-only systems with bots (RPA)
Document Intelligence — extract structured data from documents
Workflow Data Fabric — unify and access data across systems for workflows

Modules in this family

Document Intelligence

Reads documents — invoices, forms, PDFs, emails — and pulls the important fields out as structured data a workflow can use, with a human check where confidence is low. It removes the manual data-entry step at the front of many processes.

Robotic Process Automation (RPA)

Software "bots" that automate work in systems that have no API — by driving the user interface the way a person would (clicking, typing, copying). It bridges ServiceNow workflows to legacy or third-party applications that can't be integrated any other way.

Workflow Data Fabric

Lets ServiceNow workflows use data that lives in other systems without copying it all in — connecting to external data sources (including real-time streams) so automation can act on a complete, current picture. The data backbone under hyperautomation.

Official docs: Hyperautomation & Low-Code ↗