Product families

The ServiceNow workflow families snflows maps, grouped into domains by color — the same colors as the map. Some docs families are tracked for reference but don't have modules mapped under them yet; those are listed separately below.

Platform & Automation

Account Lifecycle Events (ALE)

1 module: Account Lifecycle Events

Platform & Automation

Application Development (App Engine)

1 module: App Engine

Strategy & Portfolio

Application Portfolio Management (APM)

1 module: Application Portfolio Management

Platform & Automation

Build Workflows (Automation)

1 module: Flow Designer

IT Service & Operations

Cloud Governance Suite

1 module: Cloud Governance

IT Service & Operations

Cloud Observability

1 module: Cloud Observability

Platform & Automation

Conversational Interfaces

2 modules: Now Assist (Generative AI) · Virtual Agent

Customer & Field

Customer Service Management (CSM)

3 modules: Customer Data Foundation · Advanced Work Assignment (AWA) · CSM Case Management

Employee & Workplace

Employee Service Management (ESM)

3 modules: Employee Center · HR Service Delivery (HRSD) · Legal Service Delivery (LSD)

Risk & Security

Environmental, Social & Governance (ESG)

1 module: ESG Management

Customer & Field

Field Service Management (FSM)

3 modules: Field Service Management · Work Order Management · Workforce Optimization

Industry Solutions

Financial Services Operations (FSO)

2 modules: Card Operations & Disputes · FSO Servicing

Risk & Security

Governance, Risk & Compliance (GRC)

5 modules: Audit Management · Business Continuity Management (BCM) · Policy & Compliance Management · Risk Management · Third-Party Risk Management (TPRM)

Industry Solutions

Government

1 module: Government Services

Industry Solutions

Healthcare & Life Sciences (HCLS)

1 module: Clinical Device Management (CDM)

Platform & Automation

Hyperautomation & Low-Code

3 modules: Document Intelligence · Robotic Process Automation (RPA) · Workflow Data Fabric

Employee & Workplace

Industrial & Connected Workforce

1 module: Health & Safety

IT Service & Operations

IT Asset Management (ITAM)

4 modules: Cloud Cost Management · Enterprise Asset Management (EAM) · Hardware Asset Management (HAM) · Software Asset Management (SAM)

Strategy & Portfolio

IT Business Management / Strategic Portfolio Management (SPM)

4 modules: Demand Management · Project & Portfolio Management (PPM) · Resource Management · Strategic Planning

IT Service & Operations

IT Operations Management (ITOM)

3 modules: Discovery · Event Management · Service Mapping

IT Service & Operations

IT Service Management (ITSM)

5 modules: Change Management · Incident Management · Major Incident Management · On-Call Scheduling · Problem Management

Industry Solutions

Manufacturing

1 module: Manufacturing Workflows

Platform & Automation

Mobile

1 module: Now Mobile

Platform & Automation

Now Intelligence (AI & Analytics)

2 modules: Performance Analytics · Predictive Intelligence

Platform & Automation

Now Platform

4 modules: CMDB Foundation · Data Foundation & Quality · Integration Foundation · Platform Core Setup

Industry Solutions

Operational Technology (OT)

1 module: Operational Technology Management (OTM)

Customer & Field

Order Management

1 module: Sales and Order Management

Risk & Security

Platform Security

1 module: Instance Security & Hardening

Platform & Automation

Platform User Interface

1 module: Platform Experience & UI

Customer & Field

Proactive Service Experience Workflows

1 module: Proactive Service Experience

Industry Solutions

Retail

1 module: Retail Operations

Risk & Security

Security Operations (SecOps)

4 modules: Configuration Compliance · Security Incident Response (SIR) · Threat Intelligence · Vulnerability Response (VR)

Strategy & Portfolio

ServiceNow Impact

1 module: ServiceNow Impact

Industry Solutions

Source-to-Pay Operations

2 modules: Procurement Operations · Supplier Lifecycle Management

Industry Solutions

Telecom Network Inventory (TNI)

1 module: Telecom Network Inventory

Industry Solutions

Telecom Service Operations Management

1 module: Telecom Service Operations Management (TSOM)

Industry Solutions

Telecommunications, Media & Technology (TMT)

1 module: Telecom Service Management (TSM)

Reference families — no mapped modules yet

These are packaging/umbrella areas from the ServiceNow docs. snflows tracks them for reference and points to the modules that live under them, but hasn't mapped dedicated modules here yet.

Better Together