Service Management for the Enterprise

Overview

A packaging umbrella for extending service-management patterns to any department beyond IT (finance, facilities, legal, etc.) — often via the App Engine and shared service capabilities. The concrete building blocks are modeled under their own families here.

See instead

Employee Service Management (ESM) and Employee Center — multi-department service delivery
App Engine — build custom departmental service apps
Legal Service Delivery (LSD) — a worked example of a non-IT department

This ServiceNow docs family is tracked for reference, but snflows hasn't mapped specific modules under it yet — the pointers above lead to where its capabilities are modeled. Explore the catalog or the map.

Official docs: Service Management for the Enterprise ↗