What it is (plain English)
Managing medical/clinical devices across their life and service: tracking the device inventory, handling issues and cases against them, and coordinating maintenance and work orders — with the compliance and patient-safety rigor healthcare demands. Combines asset, case, and field-service patterns for a clinical setting.
Problems it solves
- Clinical/biomedical devices tracked in siloed, non-compliant systems.
- Device issues and recalls handled without a clear, auditable process.
- Maintenance and calibration schedules missed, risking patient safety and compliance.
- No unified view across device inventory, cases, and service work.
What must exist first
Platform Core Setup and CMDB Foundation/asset data for the device inventory. Uses CSM Case Management and Field Service Management patterns for cases and on-site service.
What the customer needs to provide
- Your clinical device inventory and classifications.
- Maintenance, calibration, and compliance requirements per device type.
- Case and recall handling processes.
- Integrations to clinical/biomedical systems of record.
Where it can go next
Pairs with Field Service Management for device service, Enterprise Asset Management (EAM) for asset lifecycle, and CSM Case Management for issue handling; compliance ties to GRC.