What it is (plain English)
Turns the data your workflows generate into KPIs, trends, and dashboards that leaders actually use — tracking metrics over time (not just today's snapshot), setting targets, and spotting whether things are improving or sliding. It's the measurement layer for continual improvement.
Problems it solves
- Reports that show today's numbers but no trend or trajectory.
- No agreed KPIs or targets to manage against.
- Manual, time-consuming reporting assembled from raw lists.
- Improvement initiatives with no way to prove impact.
What must exist first
Platform Core Setup and a workflow producing data worth measuring (any of the modules in this wiki). Time-series value builds as data accumulates.
What the customer needs to provide
- The KPIs and targets that matter to your business.
- Who owns each metric and reviews the dashboards.
- The cadence and audience for reporting.
- Definitions/agreement on how each metric is calculated.
Where it can go next
Measures and improves any live process (ITSM, CSM, HRSD, SPM, etc.); underpins service-improvement programs; complements Predictive Intelligence with the "how are we doing" view.