What it is (plain English)
A managed front door and workflow for buying things: employees request purchases through a portal, procurement triages and processes them as cases, and the work connects to sourcing, suppliers, and the finance/ERP systems that execute payment. It brings service-management discipline to procurement intake.
Problems it solves
- Purchase requests arriving by email with no structured intake.
- No visibility into procurement workload, status, or cycle time.
- Requesters left in the dark about where their request stands.
- Procurement disconnected from supplier and finance systems.
What must exist first
Platform Core Setup and Employee Center (the intake portal). Integration to finance/ERP is typically required for execution.
What the customer needs to provide
- Your procurement request types and approval rules.
- The procurement team structure and triage process.
- Finance/ERP systems to integrate for POs and payment.
- Supplier data and sourcing relationships.
Where it can go next
Pairs with Supplier Lifecycle Management for supplier onboarding; connects to Third-Party Risk Management (TPRM) for vendor risk; integrates with ERP for execution.