IT Operations Management (ITOM)
Overview
Keeping the IT estate healthy and known: automatically discovering what you have and how it connects (populating the CMDB), watching for and correlating events into actionable alerts, and mapping infrastructure to the business services it supports. ITOM is what makes ITSM genuinely context-aware.
Modules in this family
- Discovery — automatically find infrastructure and populate the CMDB
- Service Mapping — map infrastructure to business services
- Event Management — turn monitoring noise into actionable alerts (and incidents)
- Cloud Observability — deep application/cloud observability (own family)
Modules in this family
Discovery
Automated scanning that finds the servers, applications, network devices, and cloud resources running in your environment and keeps the CMDB populated and current — without anyone maintaining a spreadsheet. It's how a CMDB stays trustworthy at scale.
Event Management
Takes the flood of alerts from your monitoring tools, cuts the noise by grouping related events, works out the real problem, and can open an incident automatically — often before users notice. The AIOps layer that connects monitoring to action.
Service Mapping
Builds a map showing which pieces of infrastructure work together to deliver a business service — so when the "online checkout" service degrades, you can see exactly which servers, databases, and connections are involved. It turns a flat inventory into service context.
Official docs: IT Operations Management ↗