What it is (plain English)
Takes the flood of alerts from your monitoring tools, cuts the noise by grouping related events, works out the real problem, and can open an incident automatically — often before users notice. The AIOps layer that connects monitoring to action.
Problems it solves
- Alert storms: thousands of monitoring events, no idea which matter.
- Real issues buried under duplicate and symptomatic alerts.
- Delay between a system failing and a ticket existing to fix it.
- Monitoring tools that don't talk to the service desk.
What must exist first
CMDB Foundation to bind events to CIs; Service Mapping greatly improves prioritization by adding business context. Integrations to your monitoring tools via Integration Foundation are required.
What the customer needs to provide
- The monitoring tools in play (SolarWinds, SCOM, Datadog, Nagios, cloud-native, etc.) and how they'll connect.
- What "critical" means for alerts in your environment.
- Rules for when an alert should become an incident, and to whom.
- Someone who understands your current alert patterns to tune correlation.
Where it can go next
Auto-created incidents flow into Incident Management; correlation improves with Service Mapping context; metric/log analytics (Operational Intelligence, Health Log Analytics) add anomaly detection on top.